Current job vacancies - 1
To apply: Send your CV to hr@spaldings.co.uk
Telesales Account Manager (Agriculture)
Job Purpose: Proactively selling to an already established customer base, maintaining it and achieving target and growth in line with company expectation. Achieving set KPI’s in relation to servicing said customer base.
Location: Spaldings Head Office
Department: Agriculture
Position reports to: Agricultural Telesales Manager
Position is responsible for: Designated area sales and customer service.
Main duties and responsibilities
- Work together with Field sales Partner to develop the sales areas to their full potential.
- Consistently exceed and correctly record and track Sales Budget and all other KPI's.
- Develop and maintain strong customer relationships via telephone with existing accounts to ensure each account is maximised to its potential, upselling at every opportunity.
- Respond to and self-generate leads to identify and win new accounts within sales area.
- Chase and close by phone all quotes and opportunities in the area.
- Develop a strong working knowledge of all products to be able to provide support to customers.
- Financial account management, monitor and deal with any issues that may arise with area accounts.
- Liaise with relevant departments when necessary to ensure an exceptional customer experience.
- Assist to resolve customer complaints in an efficient and professional manner, escalating more complex or serious matters to senior management/Directors, as appropriate ensuring CSR is maintained.
- Attend all sales meetings and contribute proactively to the success of those meetings.
- Complete all market intelligence documentation in a timely manner, submitting to relevant department as directed.
- Professional ambassador for Spaldings maintaining standards of conduct and appearance in line with company policy.
- Actively and willingly participate in appraisals and feedback sessions.
- Actively take responsibility for, and willingly participate in, all professional development and learning interventions to keep abreast of sector and company developments and sales/account management techniques.
- Proactively co-operate and collaborate with all colleagues in line with company values.
- Observe all company policies and procedures.
- Undertake any other duties that are reasonably requested that would be considered relevant to your role. Any changes of a more permanent nature will be agreed and incorporated into your job description.
Targets/KPIs
Sales: Exceed monthly and annual turnover target for area(s)
Gross Profit: Achieve minimum monthly and annual gross profit target for area
Account Management: Maintain good service and activity levels. Increase open to trade delivery points to a target of 80% for the sales area(s) responsible for.
CRM (Navision): Maintain accurate records
Sales Meetings: 100% attendance at sales meetings
CSR: Up to date and accurate.
Personal Profile | ||
| Essential | Desirable |
Qualifications | Good standard of education | 4 GCSEs (Pass Grades) |
Experience
| Good telephone Sales experience Good organisational skills PC Literate – Microsoft Office Suite | Account Management B2C sales experience in Agricultural sector or relevant sector Excellent communication skills Professional telephone manner Experience of using a CRM - Navision (full training will be given) |
Knowledge |
| Agricultural knowledge / interest in farming. |
Competencies | Sales/Results Driven Competitive, always looking for ways to improve and succeed. Resourceful Curious to explore and learn in order to develop self and the business. Innovative Continually looks for ways to improve customer satisfaction/ engagement whether through process or product. Problem Solver Proactively seeks to find solutions. Decision Maker Factual and decisive decision making. Communicator/Collaborator Articulate in verbal and written communication with the ability to adapt to different situations with ease, building long term internal and external relationships. Excellent listening skills Change Ability and willingness to be flexible and adaptable to meet the needs of the business Resilient Able to bounce-back with positivity despite initial setbacks. Influence Able to develop and build key relationships quickly and professionally |
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To apply: Send your CV to hr@spaldings.co.uk
Find us
Our Address
Spaldings Limited
Sadler Road
Lincoln
Lincolnshire
LN6 3XJ
United Kingdom
Tel: +44 (0) 1522 500600
Fax: +44 (0) 800 4715075
Email: emarketing@spaldings.co.uk
Web: https://www.spaldings.co.uk
Registered in England: #1558147
VAT Reg. No.: GB 389012442